1. Any person using the Hotel Verneuil website for booking purposes must be at least 18 years old and have the legal capacity to enter into contracts in accordance with the law.
2. The Client may reserve, on the website, individually and for personal needs, a maximum of five (5) rooms per booking. For any reservation identified on the website for more than five rooms, the Hotel reserves the right to modify the price and the general sales conditions.
3. Any reservation or payment that is irregular, ineffective, incomplete, or fraudulent for reasons attributable to the Client will result in the cancellation of the reservation at the Client's expense, without prejudice to any civil or criminal action against the Client.
These general terms and conditions of sale define the rights and obligations of the parties in the context of distance booking of services offered by the Hotel Verneuil. They apply to all bookings made via the Hotel Verneuil website.
- Company name: IDEAL HOTEL
- Legal form: S.A.S. - simplified joint stock company (company with sole shareholder)
- Registered office address: 8 rue de Verneuil 75007 Paris
- Share capital: €124,148
- Registration number / Siren: 562 073 742 R.C.S. Paris
- VAT identification number: FR105 620 737 42
- Email address: info@hotelverneuil.com
- Phone number: 01.42.60.82.14.
- Webmaster: Agence Félix - support@agence-felix.fr
- Host: 02 Switch - 222 Bd Gustave Flaubert, 63000 Clermont-Ferrand - 04.44.44.60.40.
These general terms and conditions of sale apply for the entire duration of the services being offered online by the Hotel Verneuil on the website. The Hotel Verneuil reserves the right to supplement or modify these general terms and conditions of sale at any time by publishing a new version on its website, which will automatically apply upon publication. The applicable general terms and conditions of sale are those in effect on the date of the reservation.
4.1. Selection of services by the Client:
The Client selects the services presented under their sole responsibility, without the Hotel Verneuil being held liable. They ensure the nature, destination, and booking terms.
The Client acknowledges that they have received the necessary advice and information to ensure the suitability of the offer to their needs to make the reservation with full knowledge.
4.2. Booking process:
1. The Client makes their reservation through the dematerialized order form accessible on the website.
2. The Client attests to the truthfulness and accuracy of the information provided.
3. The Client must follow a series of steps to complete their reservation, including:
· Selecting the stay dates, room category, and rate;
· Optionally selecting one or more additional services such as breakfast (unless included in the rate mentioned above);
· Verifying the reservation details, total cost, and applicable sales conditions (general and specific);
· Providing the Client's contact details;
· Entering credit card information if a guarantee or prepayment is required;
· Reviewing and accepting the general terms and conditions of sale and the specific sales conditions of the reserved rate before confirming the reservation;
· Confirming the reservation.
4.3. Reservation acknowledgment:
An email acknowledgment of the reservation is sent to the Client. It summarizes the contract offer, reserved services, prices, total amount of the order, sales conditions related to the selected rate, accepted by the Client, and the reservation date.
4.4. Reservation formation:
The reservation is deemed formed upon confirmation of the reservation.
1. The prices for booking services are indicated on the website and confirmed during the reservation.
2. The prices indicated are in € per room for the number of person(s) and selected date.
3. The prices are confirmed to the Client in TTC amount, in the Hotel's commercial currency, and are valid only for the duration indicated on the website.
4. If the payment at the Hotel is made in a currency other than that confirmed in the reservation (i.e., in €), the exchange fees are borne by the Client.
5. All reservations are payable in the local currency of the Hotel (€), unless otherwise specified onsite.
6. Unless otherwise stated on the website, additional services (breakfast, etc.) are not included in the price and are displayed separately.
7. The tourist tax, shown on the rates page, is to be paid directly to the Hotel. Any rate change will automatically be reflected in the amount to be paid by the client.
8. Prices include the applicable VAT on the day of the order. Any change in the applicable VAT rate will automatically be reflected in the prices indicated on the billing date.
9. Similarly, any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the billing date.
10. The foreign currency conversion is provided for informational purposes only and is not contractual. Only the currency confirmed at the time of booking is guaranteed (if this currency is different from that used at the Hotel, any exchange fees will be borne by the Client).
11. If a rate requires payment at the Hotel upon arrival or departure of your stay and the Client's currency is different from that of the Hotel, the rate debited by the Hotel may differ from the one communicated at the time of booking, considering the possible evolution of exchange rates between the reservation date and the Hotel stay dates.
1. The Client provides their bank details as a reservation guarantee, unless under specific conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc.), indicating directly, in the area provided for this purpose (secured entry by SSL encryption), the card number, its expiration date (the credit card must be valid at the time of stay), and the visual cryptogram. The Client must present the credit card used to guarantee the reservation or make the prepayment at the Hotel. The Hotel may ask for identification for credit card fraud prevention purposes.
2. The payment is debited at the Hotel during the stay, except under special conditions or rates where the payment is debited at the time of reservation (online prepayment on certain rates). This prepayment is referred to as a deposit. In the case of a non-prepaid rate online, the Hotel will ask the Client, upon arrival, for a security deposit or authorization to debit the credit card, to guarantee payment for the services consumed onsite.
3. In case of a no-show (unannounced reservation – Client not present) for a reservation guaranteed by credit card, the Hotel will charge the Client, as a flat-rate indemnity, the amount of the first night to the credit card provided as a reservation guarantee, and any additional nights of the reservation will be canceled without charge unless otherwise stated in the sales conditions of the reserved rate. By making a reservation, the Client expressly authorizes the Hotel to proceed with the payment of the flat-rate indemnity.
4. At the time of prepayment, the amount debited at the time of booking includes: the accommodation price, accommodation-related taxes, meal price if breakfast is chosen, meal-related taxes, and any other additional services selected by the Client.
5. In the case of a rate subject to online prepayment, the advance amount, which constitutes deposits, is debited at the time of reservation.
The sales conditions of the reserved rate specify the cancellation and/or modification terms of the reservation.
Reservations with prepayment cannot be modified and/or canceled. Amounts paid in advance, such as deposits, are non-refundable. In this case, it is mentioned in the sales conditions of the rate.
When the sales conditions of the reserved rate allow it, cancellation or modification of the reservation can be made directly with the Hotel, whose contact details are specified on the reservation confirmation sent by email.
In case of early departure, the full agreed price will be charged. In the case of prepaid reservations, no refund will be granted as a result.
Unless expressly stated otherwise, the Client must vacate the room by 12:00 p.m. on the day of the end of the reservation. Otherwise, an additional night will be charged.
Each reservation is nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for consideration.
Absence of right of withdrawal: in accordance with Article L 221-28 of the Consumer Code, the client does not have a right of withdrawal for accommodation and catering services.
In the event of exceptional circumstances or impossibility of making the reserved room available to the Client or in case of force majeure, the Hotel reserves the right to accommodate the Client in a hotel of equivalent category for services of the same nature, provided that the Client has been informed in advance. Any additional cost of the room, transportation between the two hotels, and a phone call remain the responsibility of the originally reserved hotel.
In accordance with the regulations in force in France, the Client will be asked upon arrival at the Hotel to fill out a police form. To do so, the Client will be asked to present an identity document to determine whether or not they need to complete the police form.
The Client must comply with the Hotel's Internal Regulations available at the Hotel Reception. In the event of non-compliance with said Regulations, the Hotel will be obliged to ask the Client to leave the Hotel without any compensation and/or without any refund if payment has already been made. If no payment has yet been made, the Client must pay the entire price of the stay (consumed nights plus reserved but not yet consumed nights) before leaving the establishment.
Hotel Verneuil offers free WIFI access. The Client agrees not to use its computer resources for the reproduction, representation, provision, or communication to the public of any copyrighted or neighboring rights-protected materials without the authorization of the rights holders or in violation of their rights.
The photographs on the website are not contractual. Although the Hotel strives to ensure that the photographs, graphic representations, and texts reproduced to illustrate the Hotel give as accurate a picture as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations.
Hotel Verneuil shall not be held liable for the non-performance or improper performance of the reservation in case of force majeure, third-party action, Client action, including internet network unavailability, inability to access the website, external intrusion, computer viruses, or in case of prepayment not authorized by the cardholder's bank.
Complaints regarding the non-performance or improper performance of hotel services must, under penalty of foreclosure, be brought to the attention of Hotel Verneuil in writing within eight days after the departure date from the Hotel directly to the Hotel.
For any complaint regarding a hotel reservation, the Customer Service department is at your disposal. Go to the "Contact us" section.
You can also write to us:
Hotel Verneuil
8 Rue de Verneuil - 75007 PARIS
Force majeure means any event beyond the parties' control, which is both unpredictable and insurmountable, preventing either the Client or the hotelier from fulfilling all or part of the obligations under the contract. Cases of force majeure or fortuitous events are those usually recognized by French case law.
Neither party shall be held liable to the other party for non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the costs resulting therefrom.
The Client is informed on each of the personal data collection forms of the mandatory or optional nature of the responses by the presence of an asterisk. In the absence of information identified as mandatory, Hotel Verneuil may not be able to record a reservation and manage its complaints.
The processed information is intended for Hotel Verneuil and its partners (including the online payment service provider). As part of pre-contractual measures for the reservation or execution of the hotel reservation contract, the Hotel and its partners may, each for its part, be recipients of identity data, personal and professional life data, economic and financial information for purposes including hotel reservation, and complaint management.
The Client authorizes Hotel Verneuil to communicate its personal data to third parties provided that such communication is compatible with the performance of the operations incumbent on Hotel Verneuil under these general conditions. In particular, during online payment, the Client's bank details must be transmitted by the payment service provider to the Hotel's bank for the execution of the hotel reservation contract. However, the Client consents to this necessary transfer for the execution of their reservation. The payment service provider, as a professional, has committed to Hotel Verneuil to take all security measures and respect the confidentiality of the data for such data transfers.
The Client has the right to object, free of charge, to the use of their data for marketing purposes, including commercial purposes. In accordance with the French Data Protection Act of January 6, 1978, the Client also has the right to object for legitimate reasons, to question, access, and rectify their data by writing to info@hotelverneuil.com. Hotel Verneuil may send its Clients its newsletter (information letter), promotional offers, a satisfaction questionnaire following their hotel stay by email, providing a unsubscribe link is available at the bottom of each commercial email.
In accordance with the provisions of Article L223-1 of the Consumer Code, the consumer has the possibility to register free of charge on a telephone solicitation opposition list if they do not wish to be subject to telephone marketing. This list is accessible via the website: www.bloctel.gouv.fr
Entering the required banking information, as well as accepting these general conditions and the voucher or reservation request, constitutes an electronic signature which, between the parties, has the same value as a handwritten signature.
The computerized records kept in Hotel Verneuil's computer systems are kept under reasonable security conditions and are considered evidence of communications, orders, and payments between the parties. The Client is informed that their IP address may be recorded at the time of booking.
The Client is responsible for maintaining the confidentiality of their passwords, login data, and account information. They will be financially responsible for all use of the website by themselves and/or anyone using their account information.
The contract and the general terms of sale are governed by French law. In the event of a dispute regarding these general terms of sale or the execution of the contract, the Client will contact the Hotel's Customer Service (info@hotelverneuil.com).
In accordance with the provisions of the Consumer Code, the customer has the right to use the consumer mediation service offered by the AME free of charge. This service can be contacted:
- Online: www.mediationconso-ame.com
- Or by mail (by completing the form available on the website):
Consumer Mediation AME
197 Boulevard Saint-Germain - 75007 PARIS
Link to the online dispute resolution platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
In the event of an unresolved dispute amicably within 30 days from the date the Customer Service was contacted, the Paris Judicial Tribunal shall have sole jurisdiction.
It is specified that the documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or reservation request (including the specific conditions of the reserved rate) and these general conditions. In case of contradiction between the voucher or reservation request and the general conditions, the provisions appearing in the voucher or reservation request shall be the only ones applicable to the obligation in question.
Reservation
